Quality Policy Statement
Betan Limited are committed to producing a high quality finished product where the workmanship and final product meets the requirements of the company, industry standards, and ensures high levels of customer satisfaction.
To achieve this goal the company endeavours that only reputable suppliers are utilised, materials are of a sufficient standard and the operatives installing the materials have proven ability, including Construction Skills Certification Scheme (CSCS) accreditation.
The aim is to agree customer requirements using accurate and efficient tendering processes and to minimise the occurrence of all defects in its activities, products and services. Proactive engagement with clients is a key innovative feature to improve understanding at the client interface at all stages.
To endeavour that the workmanship is up to the high quality that we require we will do the following:
- Comply with our clients Quality Assurance procedures.
- Check materials upon delivery to ensure that they are fit for the purpose, and reject any that do not met the required standard.
- Endeavour that the operatives are capable of carrying out the tasks requested.
- Site Managers/Supervisors will carry out QA checks to ongoing works and ensure that any quality issues are addressed prior to completion.
- Site Managers/Supervisor to hand works over to client once the required standard has been achieved.
- Ensure a prompt response to any remedial works that may arise after completion.
In order to ensure the achievement of the above commitments, the company has developed a quality management system that defines our business context and ensures that our management processes are aligned to, and integral to our strategic business direction.
We are committed to the involvement of all our staff in implementing and continually improving the effectiveness of this system and will provide the personnel and resources to ensure that the importance of meeting and exceeding customer requirements is communicated and understood throughout our company.
The Directors of the company will monitor and review quality objectives on a regular basis in order to foster continual improvement in all our activities. This policy will be reviewed for continuing suitability and effectiveness at Management reviews and as required and appropriate.
This Quality Policy is communicated to all employees, made available to any interested parties and published on our website.
Please also be aware that Quality Management forms part of our Integrated Management System, which also covers Environmental Management and Health & Safety.
